Attention: Waiver Support Coordinators
The Agency for Persons with Disabilities is continuing to assess the needs of iBudget and CDC+ consumers.
Please take a moment to complete the survey listed below. This survey was created to collect detailed information about specific issues, concerns, or complaints that you or your consumer may be having regarding their Medicaid Dental Plan.
The survey will be available until Friday, September 13, 2019. If WSCs or providers have questions or complaints related to the Medicaid dental plan, the following contacts are available for assistance:
DentaQuest: 1-888-468-5509, TDD: 1-800-466-7566, Website: http://dentaquest.com/state-plans/regions/florida/
Liberty: 1-833-276-0850, TDD: 1-877-855-8039, Website: http://www.libertydentalplan.com/FLMedicaid
MCNA: 1-855-699-6262, TDD: 1-800-955-8771, Website: http://www.mcnafl.net
If WSCs, clients, and families continue to have issues after speaking with the Medicaid dental plan, they may utilize AHCA’s Medicaid Helpline. The Medicaid Helpline is available both online and by phone: 1-877-254-1055 https://www.flmedicaidmanagedcare.com/complaint/#/